Q: What are your payment terms?
A: All first time orders are paid with credit card (MasterCard, VISA, and American Express) wire transfer or certified check prior to the shipment of product. Net 30 terms are subject to review and approval by RTP. Buyer may expedite an order, while RTP/STP establishes open account status, by including payment with the order. Orders made by firms applying for credit will not be processed until RTP/STP has completed its credit review.
TAXES - Prices do not include Federal, State or Local Taxes.
F.O.B. POINT - Seller’s plant and/or application warehouse.
DELINQUENT CHARGES - Past due accounts are subject to a SERVICE CHARGE OF 1% per month which is equal to an annual percentage rate of 18%, commencing 30 days after invoice date.
PRICE CHANGES - Due to periodic fluctuations within various raw materials markets, prices may be subject to change without notice. Please call to confirm current pricing. Seller reserves the right to invoice at prices in effect at time of shipment, but will make every attempt to notify customer of price changes prior to shipment.
CREDIT APPROVAL - Seller reserves the right at any time to revoke any credit extended to Buyer. Reasons for revoking credit may include, but are not limited to: Buyer’s failure to pay for any goods when due, a change in Buyer’s credit status or lack of credit-worthiness. In such event, Seller will insist upon payment prior to shipment of any remaining merchandise.
SPECIFICATIONS - Subject to change without notice. Weights, capacities and other specifications are for information purposes only and their accuracy is not guaranteed. Seller assumes no further liability, express or implied.
CANCELLATIONS - Orders are not subject to cancellation, except with Seller’s consent, and upon terms and conditions that will indemnify Seller against all loss.
ERRORS - Clerical and stenographic errors are subject to corrections. RTP/STP will not assume any undue responsibility for claims resulting in unforeseen errors online or in print.
LOSS OR DAMAGE IN TRANSIT - Seller’s liability ceases on making delivery to the carrier at the shipping point in good condition. Carrier acts as Buyer’s agent. Seller shall not be liable for non-arrival of the shipment made under this contract which may be lost in transit, nor for losses, damages or delays in transportation. Claims for loss or damage should be made directly to the transportation company immediately.
SELLER’S DELAYS IN DELIVERY - All delivery dates are approximate dates only, estimated in good faith to the best of Seller’s ability. Time shall not be deemed to be of the essence unless specifically agreed to in writing by Seller.
BUYER’S POSTPONEMENT - In case of Buyer’s postponement of delivery date, payment shall become due in full when Seller is prepared to make the shipment.
CIRCUMSTANCES BEYOND THE SELLER’S CONTROL - Seller shall not be liable for failure to deliver or for delay in delivery of all or any part of the goods ordered herein by reason of war, civil commotion, labor trouble, fire, explosion, windstorms, flood, drought, earthquakes, accident, reduced supply of raw materials, car shortage,
embargo, government actions, or any cause whatsoever beyond the control of Seller, which interferes with the production, consumption or transportation of said goods or the supply of any raw material of which said goods are a product.
Q: What is your policy on damaged shipments?
A: Buyer should thoroughly inspect all items for shipping damage before accepting delivery. If damage has occurred, Buyer should note the extent of the damage on the freight bill at time of delivery and call RTP/STP and the carrier immediately. It is the customer's responsibility to inspect all merchandise upon receipt and sign the delivery with damages noted. If damage is not noted, RTP/STP, the shipping factory, and carrier are absolved of any and all responsibility.
RETURN GOODS – RTP/STP desires that both seller and buyer parties are satisfied and happy with their transaction. Material shipped as ordered cannot be returned unless authorized by Seller in writing in accordance with Seller’s Return of Material Policy. If return is allowed per above, merchandise must be shipped freight pre-paid, and a 25% service charge will apply. Seller must be notified within 30 days of invoice if return is required. Please call or e-mail for authorization and shipping instructions prior to returning any merchandise.
Item Returns – When the items shipped are deemed unacceptable, we will request several digital pictures to be taken and emailed to our offices. Pending a review of the damage, we will work to ensure customer satisfaction through return of funds or providing replacement items. If the entire shipment is rejected, no fees will be charged to the buyer or seller, other than the costs of shipping.
USE AND SAFETY - There are no representations or warranties by Seller that the goods sold hereunder comply with the requirements of federal, state and local laws and industrial codes. Buyer acknowledges that it is Buyer’s responsibility to provide proper safety devices and equipment for the particular application or use intended by Buyer so as to protect the operator and others from harm, and to comply with all federal, state and local government
laws, rules and regulations relating to safety standards and all industry safety standards.
APPLICABLE LAW - Any order shall be governed in all respects by the laws of the State of Florida.
ALL NEW PRODUCTS SOLD BY SELLER ARE WARRANTED FOR A PERIOD OF ONE YEAR FROM THE DATE OF SHIPMENT TO THE ORIGINAL BUYER TO BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP UNDER NORMAL USE AND SERVICE - Seller’s liability under this warranty is limited to the cost of the repair or replacement of any products which fail to comply with foregoing warranty, or refund of the purchase price therefore, at Seller’s option, and in no event shall Seller be liable for any consequential damages claimed as a result of any breach of the foregoing warranty. This warranty is contingent upon Buyer’s compliance with Seller’s Customer Claim Procedure. THE WARRANTY STATED HEREIN IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
LIABILITY LIMITATION – in consideration of the express warranty and other terms herein contained, buyer agrees that buyer’s exclusive remedy and seller’s sole liability on any claim, whether tort, contract or warranty, shall be limited to reimbursement of the purchase price and no other remedy (including but not limited to, incidental or consequential damages for lost profits, lost sales, injury to a person or property or any other incidental loss or damage) shall be available to it, in no event and for no cause whatsoever, including any breach or default by seller, shall seller have any monetary liability to buyer in excess of the contract price or prices of the pertinent goods in question.
USED PRODUCTS - RTP/STP warrants it’s used products for proper fit, form and function for a period of 30 days from the date of shipment by RTP/STP. This warranty does not include cosmetic imperfections. If within this period any such product is proved to be defective in functionality, such product shall be repaired or replaced.
NEW PRODUCTS - RTP/STP warrants its new products to be free from defects in materials and workmanship for a period of 1 year from date of shipment by RTP/STP. If within this period any such product is proved to be defective, such product shall be repaired or replaced.